Return and Shipping Policies

Grassroots’ number one objective is to provide each and every customer with friendly and superior service. Shipping costs are FREE throughout the USA, Alaska and Hawaii. Orders ship from Pittston, PA. Shipping can take 1-7 days (at the longest) depending on where you are located in the USA. Orders are shipped with FedEx Ground Service. If you wish to expedite your service, please email grassroots.servicing@gmail.com to do so. Most orders are shipped the following working day after they are placed. Based upon the volume of orders, some orders may ship on the second or third working day.

Damaged or Missing Items
Customers should check orders and report any claims for damage, short shipment or other errors within 24 hours or 1 working day from the date the goods are delivered by FedEx. Claims for shipping damage must be made to grassroots.servicing@gmail.com. Grassroots Distribution Company customer service reps will assist customers with any claim in any way possible. Customers must keep all original packaging while filing a claim with the shipping company and are requested to fax copies of paperwork Attention Grassroots Re: Claim and put complete contact information in the fax, name, contact numbers, etc. so we can reach you with questions we might have. Grassroots will work to replace your damaged order right away.

Claims
Claims against Grassroots Distribution Company are authorized by its customer service representatives. In the case Grassroots is responsible for any shortage, damage or incorrect product, you may request replacements to be sent immediately. Any damaged product should be made available to be returned to Grassroots for inspection before credit is authorized, and should only be discarded or destroyed at Grassroots’ request. All original shipments are weighed for accuracy when shipped, and weights are recorded for proof of completion. Phone conversations and written documentation are recorded and saved for quality assurance purposes. Email grassroots.servicing@gmail.com for claim approval.

Deadlines or Delivery Problems Out of Our Control
It is the responsibility of the customer to order in a timely fashion and to have someone available to receive each shipment. Customers are responsible for ordering in time to meet any self-imposed deadlines or deadlines imposed by their associates. Any re-shipments that are deemed necessary to be made by OVERNIGHT or EXPEDITED freight carriers must be paid for by the customer. Grassroots is not responsible for mis-deliveries caused by the shipping company or its policies. We recommend always shipping to an address where someone will be available to accept the delivery. Please do not ask us to meet deadlines or expectations that are not outlined as part of our normal operating procedures.

All Returns Require Pre-Authorization
Any returned product requires a pre-authorization order number, which is provided by a sales representative. Any shipping or product costs surrounding replacements or exchanges are the responsibility of the customer unless a Grassroots customer service representative approves those charges for payment by Grassroots. Approved credit for returned, damaged or incorrect products is credited towards the like product or new purchases. In the case where a return/exchange is requested by the customer due to no fault by Grassroots, a 20% return/exchange processing fee will be made from the credit. Email grassroots.servicing@gmail.com for claim approval.